Terms of service
DIAL-HOUSE ONLINE STORE TERMS AND CONDITIONS
§ 1. General provisions
These Terms and Conditions set out the rules for using the Dial-House online store available at: https://dial-house.com.
The Dial-House online store is operated by:
Karol Góral
unregistered business activity under Polish law
address: Stary Szlak 46E, 70-870 Szczecin, Poland
e-mail: kontakt@dial-house.com
telephone: +48 504 132 589
The Seller conducts sales as an unregistered business activity pursuant to Article 5(1) of the Polish Act of 6 March 2018 - Entrepreneurs’ Law.
If the Seller commences registered business activity, these Terms and Conditions will be updated without undue delay to include the Seller’s registration details, including the Polish tax identification number, REGON statistical identification number and other required information.
The Store may be contacted by e-mail at kontakt@dial-house.com or by telephone at +48 504 132 589.
The Store sells watches and may provide services related to searching for, verifying, advising on, sourcing, purchasing or exchanging watches.
These Terms and Conditions are available free of charge on the Store’s website in a form that allows them to be obtained, saved and reproduced.
Before placing an order, the Customer should read these Terms and Conditions, the Privacy Policy, the Returns Policy and the Shipping Policy.
§ 2. Definitions
Store - the Dial-House online store available at https://dial-house.com.
Seller - Karol Góral, operating the Dial-House online store as an unregistered business activity under Polish law.
Customer - a natural person, legal person or organisational unit making a purchase or using forms available in the Store.
Consumer - a natural person entering into a legal transaction with the Seller which is not directly related to that person’s business or professional activity.
Entrepreneur with consumer rights - a natural person entering into a contract directly related to that person’s business activity, where the content of the contract indicates that it is not of a professional nature for that person.
Product - a watch or another item offered by the Store.
Current Offer - Products available in the Store at the time an order is placed and ready for purchase through the website.
Individual Order - an order concerning a Product or service performed on the basis of individual arrangements with the Customer, in particular through the “Find a Watch” or “Source a Watch” forms.
Form - a contact form available on the Store’s website used to submit an enquiry regarding a watch, purchase, exchange or another service.
Sales Contract - a contract concluded between the Customer and the Seller concerning the sale of a Product.
Individual Service - a service consisting of searching for, verifying, advising on, reserving, sourcing or preparing a watch proposal in response to the Customer’s individual enquiry.
§ 3. Nature of the Products offered
The Store offers, in particular, used, vintage, collectible and other watches selected by Dial-House.
Used, vintage or collectible Products may show natural signs of use, ageing, servicing or storage. Information concerning the condition of the Product, the contents of the set, possible signs of use, service history or other relevant characteristics is provided in the Product description, insofar as such information is known to the Seller.
Product photographs form part of the offer and are intended to show the actual appearance and condition of the Product. Colours and details may vary slightly depending on the Customer’s screen settings.
In the case of used and vintage watches, the Customer acknowledges that the condition of the Product is assessed taking into account its age, nature, offer description, photographs and information provided before purchase.
Where a particular watch is covered by the Dial-House guarantee or another guarantee, the scope and duration of the guarantee are stated in the Product description or in a separate guarantee document.
A guarantee, where granted, does not exclude or limit the Customer’s rights arising from the provisions governing the lack of conformity of goods with the contract.
§ 4. Current Offer and conclusion of a Sales Contract through the Store
Products included in the Store’s Current Offer may be purchased directly through the website, provided that they are available.
To place an order, the Customer should:
a) select a Product,
b) add the Product to the shopping cart,
c) provide the required information,
d) select a delivery and payment method,
e) accept the required consents and terms,
f) confirm the order.
By placing an order, the Customer submits an offer to conclude a Sales Contract.
The Sales Contract is concluded when the Seller confirms acceptance of the order, unless otherwise stated in relation to a particular Product, payment method or individual arrangements.
The Seller reserves the right to cancel an order where:
a) the Product is unavailable,
b) there is an obvious error in the price or Product description,
c) the Customer has provided incorrect or incomplete information,
d) payment has not been made within the required period,
e) there is a justified suspicion of abuse or conduct contrary to these Terms and Conditions.
If a paid order is cancelled, the Seller will refund the payment received from the Customer.
§ 5. “Find a Watch” and “Source a Watch” forms
The “Find a Watch” and “Source a Watch” forms are used to submit an individual enquiry regarding the search for, selection, verification or sourcing of a watch.
Submitting a Form does not constitute the conclusion of a Sales Contract, an order for a Product or an obligation to make a purchase.
After receiving a Form, Dial-House may contact the Customer to clarify the Customer’s expectations, in particular concerning the brand, model, reference number, budget, condition of the watch, contents of the set, completion time and other individual preferences.
On the basis of the submission, Dial-House may present Product proposals, possible options for sourcing a watch or an individual offer.
A Sales Contract or an agreement for an Individual Service is concluded only after the Customer accepts the individual offer presented by Dial-House.
An individual offer may include, in particular:
a) a description of the watch,
b) the brand, model, reference number and other relevant parameters,
c) the technical and visual condition,
d) the contents of the set,
e) the price,
f) the completion time,
g) the payment method,
h) the amount of an advance payment, deposit or service fee, where applicable,
i) the delivery method,
j) the rules governing withdrawal from the contract,
k) information concerning the possible exclusion of the right of withdrawal in cases provided for by law.
§ 6. Individual Orders
Orders performed through “Find a Watch” or “Source a Watch” may constitute Individual Orders.
An Individual Order may concern, in particular, a watch:
a) sourced specifically at the Customer’s request,
b) unavailable in the Store’s standard Current Offer,
c) found according to the Customer’s individual criteria,
d) reserved or purchased by the Seller on the basis of the Customer’s individual approval,
e) selected according to parameters specified by the Customer, such as the brand, model, reference number, budget, condition, set completeness, year, case size, dial colour or other arrangements.
In the case of an Individual Order, the Seller will present the Customer with an individual offer for approval.
The Customer may accept an individual offer, in particular, by:
a) signing the offer or contract,
b) accepting the terms by e-mail,
c) making payment,
d) selecting the required declarations,
e) providing another unambiguous confirmation indicated by the Seller.
The Seller will not begin performing an Individual Order and, in particular, will not purchase, reserve or source the watch until the Customer has accepted the individual offer and fulfilled the agreed payment conditions.
Where the subject of the order is a non-prefabricated item sourced or prepared according to the Customer’s specifications or intended to meet the Customer’s individual needs, the right to withdraw from the contract may be excluded in cases provided for by applicable law.
Information concerning any exclusion of the right of withdrawal will be provided to the Customer before the final confirmation of the Individual Order.
By accepting an individual offer, the Customer may be asked to confirm that:
a) the watch is being sourced or reserved specifically for the Customer’s Individual Order,
b) the watch is not included in the Store’s standard Current Offer,
c) the parameters of the watch have been accepted by the Customer,
d) the Customer has been informed about the possible exclusion of the right of withdrawal in cases provided for by law,
e) the Customer understands that after performance of the Individual Order has begun, withdrawal from the contract may not be possible where the statutory conditions for excluding the right of withdrawal are met.
The provisions concerning Individual Orders do not limit the Customer’s rights arising from the provisions governing the lack of conformity of goods with the contract.
§ 7. Individual Services
Dial-House may provide Individual Services, including:
a) searching for a watch,
b) verifying offers,
c) checking the authenticity and condition of a watch,
d) purchase advice,
e) reserving a watch,
f) arranging the sourcing of a watch,
g) arranging cleaning, servicing, repairs or the selection of accessories.
An Individual Service may be free of charge or subject to a fee, depending on the arrangements with the Customer.
Where an Individual Service is subject to a fee, its scope, price, completion time and payment terms will be presented to the Customer before performance begins.
Where the Customer expressly requests that performance of a paid Individual Service begin before the expiry of 14 days from the conclusion of the contract, the Seller may begin performance after obtaining the Customer’s express consent.
Where a paid Individual Service has been fully performed with the Customer’s express consent and the Customer was informed before performance began that, following full performance, the Customer would lose the right to withdraw from the contract in relation to that service and acknowledged this information, the Customer may not have the right to withdraw from the contract in relation to that service.
Where the Customer withdraws from a contract for a paid Individual Service after performance has begun but before the service has been fully performed, the Customer may be required to pay for the services provided up to the date of withdrawal in proportion to the extent of the service performed, in accordance with applicable law.
§ 8. Prices and payments
All Product prices displayed in the Store are final prices and are expressed in the currency shown to the Customer when placing the order. Depending on the country of delivery, the Store may display prices in Polish zloty (PLN), euros (EUR) or another available currency.
The final Product price, delivery cost and any other charges are displayed to the Customer before the order is placed and the Sales Contract is concluded.
Available payment methods may include, in particular:
a) payment by card,
b) Shopify Payments,
c) PayPal,
d) traditional bank transfer,
e) other methods made available in the Store.
In the case of a traditional bank transfer, the order will be processed after payment has been credited to the Seller’s bank account.
The Customer should provide the order number in the payment reference.
Failure to make payment within the required period may result in cancellation of the order.
In the case of Individual Orders, the Seller may require an advance payment, deposit, reservation fee, fee for an Individual Service or payment of the full price before performance begins. These conditions will be specified in the individual offer.
In the case of Individual Orders, the nature of the amount paid, including whether it constitutes an advance payment, deposit, service fee or payment for the Product, should be clearly specified in the individual offer.
§ 9. Delivery and collection
Products are delivered within Poland and to selected Member States of the European Union. The current list of countries to which delivery is available is shown during the order process. If delivery to a particular country is not currently available, the Customer may contact the Seller at kontakt@dial-house.com to determine individually whether the order can be performed.
Available delivery methods may include, in particular:
a) delivery to an InPost Parcel Locker in Poland - exclusively for orders meeting the conditions set out in the Dial-House Shipping Policy,
b) secure courier delivery to the specified address,
c) courier delivery to selected Member States of the European Union,
d) personal collection in Szczecin following prior individual agreement regarding the date and place of collection.
The delivery cost is shown during the order process.
The delivery cost depends on the country of delivery, the value of the order and the selected delivery method and is displayed before the purchase is completed.
The Product is dispatched after payment has been credited or after other conditions specified in the individual offer have been fulfilled.
For valuable Products, the Seller may use additional shipment security, insurance, confirmation of delivery or other measures intended to ensure secure delivery.
The Customer should inspect the condition of the shipment upon receipt. In the event of visible damage to the packaging, the Customer is advised to prepare a damage report with the carrier and contact the Seller without undue delay.
Personal collection is available only following prior individual agreement regarding the date and place of collection.
Detailed delivery rules, value thresholds, delivery periods, insurance arrangements and restrictions concerning individual delivery methods are set out in the Dial-House Shipping Policy.
§ 10. Right to withdraw from the contract
A Consumer and an Entrepreneur with consumer rights who has concluded a distance Sales Contract generally has the right to withdraw from the contract within 14 days from the date of receiving the Product, without giving any reason.
To meet the deadline, it is sufficient to send the statement of withdrawal before the expiry of the 14-day period.
The statement of withdrawal may be sent to: kontakt@dial-house.com.
After submitting the statement of withdrawal, the Customer should return the Product without undue delay and no later than within 14 days from the date on which the statement of withdrawal was submitted.
The Product should be returned to:
Dial-House
Stary Szlak 46E
70-870 Szczecin
Poland
In the case of orders delivered to other Member States of the European Union, the Product should be returned to the above address in Poland unless the Seller provides the Customer with another return address.
The cost of returning the Product is borne by the Customer unless the Seller agrees otherwise with the Customer or applicable law provides otherwise.
The Seller will refund the payment received from the Customer, including the cost of the least expensive standard delivery method available in the Store for the particular order, where such a cost was paid by the Customer.
The Seller may withhold the refund until the Product has been received back or until the Customer has provided proof that the Product has been sent back, whichever occurs first.
The refund will be made using the same payment method used by the Customer for the purchase unless the parties agree on another method.
The Customer is responsible for any reduction in the value of the Product resulting from using it in a manner exceeding what is necessary to establish the nature, characteristics and functioning of the Product.
The returned Product should be complete and include all items received with the purchase, including the box, documents, guarantee card, additional bracelet links, strap, accessories and other elements of the set, where they formed part of the offer.
Watches are valuable and delicate Products. The Customer should therefore properly secure the Product for return shipment. Registered shipping with tracking and appropriate insurance is recommended.
§ 11. Exclusions from the right of withdrawal
The right to withdraw from the contract does not apply in cases provided for by applicable law.
In particular, the right to withdraw may not apply to a contract concerning a non-prefabricated item manufactured according to the Customer’s specifications or intended to meet the Customer’s individual needs.
The right to withdraw may also not apply to a paid Individual Service where the service has been fully performed with the Customer’s express consent and the Customer was informed before performance began that, following full performance, the Customer would lose the right to withdraw from the contract in relation to that service and acknowledged this information.
In the case of Individual Orders performed through “Find a Watch” or “Source a Watch”, information concerning any exclusion of the right of withdrawal will be provided to the Customer before the contract is concluded or before the individual offer is finally confirmed.
Submitting the “Find a Watch” or “Source a Watch” Form does not in itself result in exclusion of the right of withdrawal because the Form is only an enquiry. Any restriction or exclusion of the right of withdrawal may apply only to an individual contract concluded after the Customer accepts a specific offer.
Exclusion of the right of withdrawal does not limit the Customer’s rights arising from the provisions governing the lack of conformity of goods with the contract.
§ 12. Complaints and lack of conformity of goods with the contract
The Seller is liable to Consumers and Entrepreneurs with consumer rights for the conformity of goods with the contract in accordance with applicable law.
A complaint may be submitted to: kontakt@dial-house.com.
The complaint should include:
a) the Customer’s full name,
b) the order number,
c) a description of the reported lack of conformity,
d) the Customer’s request,
e) photographs of the Product or packaging, where they may assist in assessing the complaint.
The Seller will respond to the complaint within 14 days from the date on which it is received.
Where the Product does not conform to the contract, the Customer may request that the Product be brought into conformity, in particular by repair or replacement, taking into account the nature and availability of the Product and applicable law.
In the case of used, vintage or collectible watches, the assessment of the Product’s conformity with the contract takes into account the offer description, photographs, stated condition of the Product, its age, completeness and information provided to the Customer before purchase.
A complaint does not cover characteristics of the Product about which the Customer was expressly informed before the contract was concluded and which the Customer accepted, including natural signs of use, age, patina, scratches, abrasions, discolouration, signs of servicing or other elements described in the offer.
These Terms and Conditions do not limit the Customer’s statutory rights arising from the provisions governing the lack of conformity of goods with the contract.
§ 13. 100-day Dial-House guarantee for the watch movement
Selected watches offered by Dial-House may be covered by a voluntary 100-day Dial-House guarantee for the watch movement.
The guarantee does not automatically apply to all watches available in the Store. Information confirming that a particular Product is covered by the guarantee is provided in the Product description, on the Product page, in an individual offer, in the order confirmation or in the guarantee document.
If a Product does not contain the express statement “100-day Dial-House guarantee for the watch movement”, the Product is not covered by this guarantee.
The guarantee covers defects in the internal watch movement that become apparent during the guarantee period and are not caused by mechanical damage, water ingress, improper use, normal wear and tear, interference by third parties or other circumstances excluded under the guarantee terms.
In particular, the guarantee does not cover mechanical damage, damage resulting from dropping, impact, crushing, water ingress or improper use, normal wear and tear or damage to external components of the watch, including the crystal, case, bezel, crown, pushers, bracelet, clasp or strap, unless expressly stated otherwise for a particular Product.
The detailed scope and duration of the guarantee, the procedure for submitting a claim, the manner in which guarantee rights are exercised and the exclusions of the Guarantor’s liability are set out in Appendix No. 1 to these Terms and Conditions - “Terms of the 100-day Dial-House guarantee for the watch movement”.
The Dial-House guarantee constitutes an additional voluntary right of the Customer and does not exclude, limit or suspend the statutory rights of Consumers or Entrepreneurs with consumer rights arising from the provisions governing the conformity of goods with the contract.
§ 14. Purchase and exchange of watches
The “Purchase / Exchange” Form is used to submit an enquiry concerning the possibility of selling a watch to Dial-House or using it as a trade-in when purchasing another watch.
Submitting the “Purchase / Exchange” Form does not constitute the conclusion of a sales contract, acceptance of the watch for purchase or an obligation to present an offer.
After receiving the submission, Dial-House may contact the Customer to determine the details and verify the watch, documents, technical condition, completeness and origin of the Product.
Any valuation is individual and may be subject to personal inspection of the watch, documents and technical condition.
A purchase or exchange contract is concluded only after the terms have been individually agreed and accepted by both parties.
§ 15. Personal data and privacy
The controller of Customers’ personal data is Karol Góral, operating the Dial-House online store as an unregistered business activity under Polish law.
Customers’ personal data is processed, in particular, for the purposes of:
a) processing orders,
b) processing payments,
c) delivering Products,
d) handling contact Forms,
e) handling complaints, returns and enquiries,
f) complying with legal obligations,
g) communicating with the Customer,
h) marketing, where the Customer has given the appropriate consent.
Detailed information concerning the processing of personal data is provided in the Privacy Policy available on the Store’s website.
The Customer has the right to access, rectify and erase personal data, restrict its processing, transfer the data and object to its processing, in accordance with applicable law.
§ 16. Newsletter and marketing communications
The Customer may consent to receiving electronic marketing communications.
Marketing consent is voluntary and may be withdrawn at any time.
A lack of marketing consent does not affect the Customer’s ability to place an order.
Communications concerning order processing, payment, delivery, complaints or responses to Customer enquiries do not constitute a newsletter and may be sent for Customer service purposes.
§ 17. Customer reviews and content
Where the Store allows reviews to be submitted, the Customer should publish content that is lawful, truthful and does not infringe the rights of third parties.
The Seller may remove unlawful or offensive content, content infringing personal rights, spam or content unrelated to the Product or service.
Where the Store publishes Product reviews, the rules governing their verification may be provided next to the review system or in a separate notice.
§ 18. Out-of-court dispute resolution
Consumers may use out-of-court methods for resolving complaints and pursuing claims.
Information concerning out-of-court consumer dispute resolution is available, among other places, on the websites of the Polish Office of Competition and Consumer Protection.
The Customer may also seek assistance from a municipal or district consumer ombudsman.
The Seller states that it does not give prior consent to participate in out-of-court consumer dispute resolution proceedings unless such an obligation arises from mandatory provisions of law or the Seller individually decides otherwise.
In the case of Consumers residing in other Member States of the European Union, information concerning the competent authorities and institutions providing assistance in resolving consumer disputes is available from the relevant consumer protection authorities of the respective country.
§ 19. Protection of Dial-House content, Forms, know-how and solutions
All content available in the Dial-House Store, including Product descriptions, brand descriptions, watch descriptions, informational content, marketing texts, photographs, graphics, website layout, visual identity elements, the Dial-House name, Form layouts, Form questions, field names, supporting descriptions, messages, the structure of the Customer contact process, the manner of collecting Customer preferences and the manner of presenting offers, constitutes legally protected material or Dial-House know-how.
Forms available in the Store, including the “Find a Watch”, “Source a Watch” and “Purchase / Exchange” Forms, have been prepared for Dial-House and may be used exclusively for submitting an enquiry, contacting the Store, presenting a watch for purchase or obtaining information about Dial-House services.
It is prohibited to copy, record, distribute, publish, modify, reproduce, analyse for the purpose of reproduction, commercially exploit or otherwise use the Store’s content, Forms, Form layouts, Form questions, descriptions, graphics, materials, sales solutions, enquiry structures, methods of collecting Customer preferences or other Dial-House elements without Dial-House’s prior express consent.
The prohibition referred to above includes, in particular, the use of Dial-House Forms, questions, descriptions, field layouts, consent content, Customer communication methods, recommendation structures and sales solutions for the creation, operation, development or promotion of another store, website, form, automation, tool, advisory service or business competing with Dial-House.
Dial-House’s internal solutions, including the method of preparing watch recommendations, the logic used to analyse submissions, model selection criteria, prompt content, automation configurations, enquiry handling scenarios, internal sales notes, response templates and the manner of combining Forms, automation tools and analysis systems, constitute confidential Dial-House know-how.
The Customer and any person using the Store are not entitled to copy, reproduce, reverse engineer, distribute or use Dial-House’s internal solutions, in particular for the purpose of creating a similar Form, sales process, recommendation tool, automation or advisory service.
It is also prohibited to download, copy or systematically record Dial-House Store content, including by means of automated tools, bots, scripts, crawlers, scrapers, indexing systems, artificial intelligence tools or other solutions used to copy, analyse or reproduce the content, Forms, descriptions, photographs, website structure or Dial-House sales solutions without prior consent.
In the event of a breach of this section, Dial-House may take action available under applicable law, including demanding that the infringement cease, that copied content or materials be removed, that explanations be provided, that damage be compensated and benefits obtained be surrendered, as well as pursuing protection of its rights through civil proceedings or by other legally permitted means.
Use of the Forms or content available in the Store does not transfer to the Customer or any other person any copyright, related rights, rights to designations, rights to know-how or any other rights to Dial-House materials, content, solutions or elements.
The above provisions do not limit the Consumer’s statutory rights, permitted use provided for by applicable law or rights arising from mandatory provisions of law.
§ 20. Final provisions
These Terms and Conditions apply from the date of their publication on the Store’s website.
The Seller may amend these Terms and Conditions for valid reasons, including:
a) changes in applicable law,
b) changes in payment or delivery methods,
c) changes in the Store’s functionality,
d) changes in the scope of services,
e) the need to clarify Customer service rules.
Orders placed before an amendment are governed by the Terms and Conditions in force at the time the order was placed unless the amendment is more favourable to the Customer.
Matters not regulated by these Terms and Conditions are governed by Polish law. In the case of contracts concluded with Consumers whose habitual residence is in another Member State of the European Union, the choice of Polish law does not deprive the Consumer of the protection granted by mandatory provisions of the law of the Consumer’s country of habitual residence.
No provision of these Terms and Conditions is intended to exclude or limit Consumer rights arising from mandatory provisions of law.
For questions concerning these Terms and Conditions, the Customer may contact the Store at kontakt@dial-house.com.
APPENDIX NO. 1 TO THE TERMS AND CONDITIONS OF THE DIAL-HOUSE ONLINE STORE
TERMS OF THE 100-DAY DIAL-HOUSE GUARANTEE FOR THE WATCH MOVEMENT
Last updated: 14 July 2026
§ 1. General provisions
This document sets out the terms of the voluntary 100-day Dial-House guarantee for the watch movement granted for selected watches sold by the Dial-House online store available at: https://dial-house.com.
The Guarantor is:
Karol Góral
conducting sales as an unregistered business activity under Polish law
Dial-House
Stary Szlak 46E
70-870 Szczecin
Poland
e-mail: kontakt@dial-house.com
telephone: +48 504 132 589
The Dial-House guarantee is voluntary and covers the watch movement only to the extent and under the terms set out in this document.
The guarantee does not automatically cover the entire watch or all of its components. In particular, it does not cover external components, mechanical damage, water ingress, normal wear and tear or other circumstances specified later in these guarantee terms.
If the goods sold do not conform to the contract, the Buyer is entitled by law to remedies provided by and at the expense of the Seller. This guarantee does not affect those remedies.
The guarantee does not exclude, limit or suspend the statutory rights of Consumers or Entrepreneurs with consumer rights arising from the provisions governing the conformity of goods with the contract.
The Customer may choose to exercise either the rights arising from this guarantee or the rights available against the Seller under applicable law.
§ 2. Products covered by the guarantee
The 100-day Dial-House guarantee for the watch movement does not automatically apply to all watches offered by the Store.
The guarantee applies only to watches for which the following information was expressly provided before the contract was concluded:
“100-day Dial-House guarantee for the watch movement”
Information confirming that a Product is covered by the guarantee may be provided, in particular:
a) in the Product description,
b) on the Product page,
c) in an individual offer presented to the Customer,
d) in the order confirmation,
e) in the sales document,
f) in the guarantee document or guarantee card.
The guarantee document should enable identification of the watch covered by the guarantee, in particular by specifying the brand, model, reference number, serial number, order number or other available identifying information.
If a Product does not contain an express statement confirming that it is covered by the 100-day Dial-House guarantee for the watch movement, the Product is not covered by this guarantee.
Products not covered by the 100-day Dial-House guarantee remain subject to the Seller’s liability arising from mandatory provisions of law, in particular the provisions governing the conformity of goods with the contract.
The guarantee document together with these guarantee terms is provided to the Customer on paper or another durable medium allowing the content to be stored and subsequently reproduced in an unchanged form, in particular by e-mail or as a PDF file.
§ 3. Guarantee period
The guarantee is granted for a period of 100 calendar days.
The guarantee period begins:
a) in the case of delivery - on the date the Product is received by the Customer or a person designated by the Customer,
b) in the case of personal collection - on the date the Product is handed over to the Customer.
The guarantee applies within Poland and to watches delivered by Dial-House to selected Member States of the European Union to which the Store provides shipping.
To exercise the guarantee rights, it is sufficient to demonstrate that the Product was purchased from Dial-House and that it was covered by the guarantee, in particular by providing the order number, payment confirmation, sales document, e-mail correspondence, guarantee document or guarantee card.
The absence of a paper guarantee card does not result in the loss of the guarantee if the purchase and the fact that the Product was covered by the guarantee can be confirmed in another manner.
§ 4. Scope of the guarantee
The guarantee covers defects in the internal watch movement that become apparent during the guarantee period, originate within the watch movement and are not caused by circumstances excluded under these guarantee terms.
The guarantee may cover, in particular:
a) the watch stopping on its own despite proper use and adequate winding, charging or use of a functioning battery, as applicable,
b) inability to wind the watch correctly where the cause of the defect is located within the movement,
c) inability to set the time correctly,
d) incorrect operation of the date mechanism or another complication, provided that the Product description stated that the component was functional,
e) excessive and abnormal rate deviation exceeding the parameters specified in the Product description or the reasonable characteristics of the particular movement, taking into account the age, type and nature of the watch,
f) a defect in the quartz module, excluding the battery itself and its natural discharge,
g) spontaneous breakage or damage to the mainspring, provided that it was not caused by improper use, overloading of the movement, mechanical damage or interference by a third party,
h) another defect in the internal watch movement recognised by the Guarantor or a watchmaking service provider designated by the Guarantor as being covered by the guarantee.
In the case of used, vintage or collectible watches, the assessment of the proper operation of the watch takes into account its age, type of movement, condition, service history, Product description and the parameters communicated to the Customer before purchase.
The guarantee does not mean that a used, vintage or collectible watch will achieve the parameters characteristic of a factory-new contemporary watch.
A rate deviation that remains within the parameters stated in the Product description or is reasonable in view of the age, construction and type of movement does not constitute a defect covered by the guarantee.
§ 5. Guarantee exclusions
The guarantee does not cover mechanical damage or defects caused by external factors, improper use, normal wear and tear or interference by third parties.
In particular, the guarantee does not cover:
a) damage caused by dropping, impact, crushing, pressure, pulling, catching, shock or any other mechanical force,
b) cracks, chips, scratches, dents, deformation or other damage to the crystal, case, case back, bezel, crown, pushers, bracelet, clasp or strap,
c) flooding, moisture, corrosion or the ingress of water or another liquid into the watch unless the Guarantor has expressly granted a separate water-resistance guarantee for the particular Product,
d) use of the watch in water, in the shower, bath, sauna, swimming pool or during water sports unless such use was expressly permitted in the Product description or a separate document,
e) damage resulting from using the crown or pushers under water or while the watch is wet,
f) normal wear and tear, ageing and gradual deterioration of the Product resulting from its age and ordinary use,
g) scratches, abrasions, discolouration, patina, coating changes, signs of polishing or other changes in appearance arising during normal use,
h) wear of the strap, bracelet, clasp, seals, spring bars, battery or other consumable components,
i) reduced battery life or battery discharge in quartz watches unless expressly stated otherwise for the particular Product,
j) the need for periodic servicing, maintenance, cleaning, lubrication, regulation or replacement of consumable components unless such need results from a defect covered by the guarantee,
k) damage caused by contact with chemicals, cosmetics, detergents, perfumes, moisture, extreme temperatures, sudden temperature changes, strong magnetic fields or excessive vibrations,
l) damage caused by use contrary to the intended purpose, Product description, instructions provided or Dial-House recommendations,
m) defects arising in connection with the unauthorised opening, adjustment or repair of the watch, replacement of parts or the battery or any other interference by a person or service provider not designated by Dial-House,
n) defects whose identification or removal has been made more difficult by third-party interference with the watch movement,
o) removal, obliteration or alteration of the serial number or other identifying markings where this prevents or materially impedes identification of the Product,
p) features, defects, signs of use, limitations or irregularities about which the Customer was expressly informed before the contract was concluded and which the Customer accepted,
q) breakage or damage to the mainspring where the diagnosis indicates that it resulted from improper use, excessive overloading of the movement, mechanical damage, interference by a third party or another external cause,
r) theft, loss or misplacement of the watch,
s) indirect losses, loss of profits or damage to other property unless the Guarantor’s liability arises from mandatory provisions of law.
A guarantee exclusion applies only to the extent that the reported defect is connected with the particular circumstance excluding the Guarantor’s liability.
The mere presence of signs of use or the performance of an action unrelated to the reported defect does not automatically constitute grounds for refusing to honour the guarantee.
§ 6. Guarantee claim
A guarantee claim should be submitted to:
The claim should include, in particular:
a) the Customer’s full name,
b) the order number or another proof of purchase,
c) the brand and model of the watch,
d) the reference number or serial number of the watch, where available,
e) a description of the defect,
f) the date on which the defect became apparent,
g) photographs or a video showing the defect where the nature of the defect allows it to be presented in this manner,
h) the Customer’s current contact details.
The absence of some of the above information, photographs or a video does not automatically result in rejection of the claim.
Where the information contained in the claim is insufficient, the Guarantor may request that the Customer supplement it to the extent necessary to assess the claim.
Before sending the watch, the Customer should contact Dial-House and wait for instructions concerning the appropriate method of packaging, insurance and shipment.
The Customer should not send the watch to another service provider or attempt to repair it independently before the guarantee procedure has been completed.
§ 7. Delivery of the watch and transport costs
Following an initial assessment of the claim, the Guarantor may request that the Customer deliver the watch for inspection or diagnosis.
The watch must be properly protected against damage during transport in accordance with the instructions provided by the Guarantor.
The Guarantor will arrange or cover the reasonable costs, agreed with the Customer in advance, of delivering the watch to the location designated by the Guarantor and of returning the watch to the Customer.
The shipping method, carrier, insurance coverage, delivery address and method of packaging the watch must be agreed with the Guarantor in advance.
The Guarantor may provide the Customer with a prepaid shipping label or indicate another method of shipping at the Guarantor’s expense.
If the Customer sends the watch using a method other than that agreed with the Guarantor, the Guarantor is not required to cover additional or excessive costs resulting from the choice of a different shipping method, provided that the Customer had the opportunity to use the method indicated by the Guarantor.
The above does not release the Guarantor from the obligation to cover reasonable Product delivery costs to the extent required by applicable law.
From the moment the watch is handed over to the Guarantor or to a carrier designated by the Guarantor until it is returned to the Customer, the risk of accidental loss or damage to the watch is borne by the Guarantor.
§ 8. Assessment of the claim and performance of the guarantee
After receiving the Product, the Guarantor will inspect it or deliver it to an appropriate watchmaking service provider.
The Guarantor may request additional information from the Customer where necessary to determine the cause of the defect.
If the defect is covered by the guarantee, the Guarantor will, at its discretion:
a) repair the watch free of charge,
b) replace the defective movement component,
c) replace the watch with the same Product, if available,
d) with the Customer’s consent, offer another watch with comparable characteristics and value,
e) refund the price paid by the Customer if repair or replacement is impossible or unreasonable due to the nature of the defect, availability of parts, age or value of the watch.
The method of performing the guarantee obligations will be selected with due regard to the nature of the defect, availability of parts, age and value of the watch and the technical feasibility of carrying out the repair.
Obligations arising from an accepted guarantee claim will be performed without undue delay and no later than within 30 days from the date the watch is delivered to the Guarantor.
If performance within 30 days is impossible because unavailable parts must be obtained, the watch must be sent to a specialist service provider, the repair is technically complex or the watch has particular characteristics, the performance period may be extended to a maximum of 60 days from the date the watch is delivered to the Guarantor.
Before the initial deadline expires, the Guarantor will inform the Customer of the reason for the extension and the expected completion date.
If repair, replacement or another form of performance of the guarantee obligations is also impossible within the extended period, the Guarantor will offer the Customer either a replacement watch with comparable characteristics and value or a refund of the price paid.
If the reported defect is not covered by the guarantee, the Guarantor will inform the Customer of the refusal on a durable medium and state the reason for the refusal.
The rejection of a guarantee claim will not result in the Customer being charged for the agreed return shipment of the watch.
If the claim is rejected, the Guarantor may, subject to the Customer’s separate consent, provide a paid proposal for repair, adjustment or servicing of the watch.
No paid work will be carried out without first informing the Customer of its scope and price and obtaining the Customer’s consent.
§ 9. Guarantee period following repair or replacement
If, in performance of its guarantee obligations, the Guarantor replaces the defective watch with a defect-free watch or carries out a substantial repair of the watch covered by the guarantee, the guarantee period will begin again from the date on which the replacement watch is delivered to the Customer or the repaired watch is returned.
If the Guarantor replaces only a specific movement component, the guarantee period will begin again with respect to that replaced component.
In other cases, the guarantee period will be extended by the period during which the Customer was unable to use the watch due to a defect covered by the guarantee.
§ 10. Manufacturer’s or third-party guarantee
If the watch remains covered by a valid guarantee granted by the manufacturer, distributor, authorised seller or another entity, the Customer may also have rights arising from that guarantee.
The 100-day Dial-House guarantee for the watch movement does not automatically extend or amend the period or terms of a guarantee granted by another entity.
The possibility of exercising rights under a manufacturer’s or third-party guarantee will be assessed in accordance with the terms of that guarantee.
§ 11. Statutory rights of the Customer
The Dial-House guarantee constitutes an additional voluntary right of the Customer.
If the goods sold do not conform to the contract, the Customer is entitled by law to remedies provided by and at the expense of the Seller. This guarantee does not affect those remedies.
The guarantee does not exclude, limit or suspend the rights of Consumers or Entrepreneurs with consumer rights arising from the provisions governing the conformity of goods with the contract.
The rejection of a claim under the guarantee does not prevent the Customer from submitting a separate complaint based on the lack of conformity of the goods with the contract.
The exercise of guarantee rights does not constitute a waiver or limitation of the Customer’s statutory rights.
The Customer may exercise rights arising from the lack of conformity of the goods with the contract independently of the rights arising from the guarantee.
§ 12. Final provisions
These guarantee terms are provided to the Customer on paper or another durable medium, in particular by e-mail or as a PDF file, in a manner allowing them to be stored and subsequently reproduced in an unchanged form.
Matters not regulated by these guarantee terms are governed by the Terms and Conditions of the Dial-House online store and the applicable provisions of Polish law.
In the case of Customers whose habitual residence is in another Member State of the European Union, the application of Polish law does not deprive them of the protection granted by provisions that cannot be excluded by agreement.
Any amendment to these guarantee terms does not affect rights arising from guarantees granted before the amended version entered into force.
The version of the guarantee terms applicable on the date the Sales Contract was concluded applies to the guarantee granted for a particular watch unless a later version is more favourable to the Customer and the Guarantor expressly decides to apply it.
For matters relating to the guarantee, the Guarantor may be contacted at: